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| === Take Your Time === | | === Take Your Time === |
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| We can't always afford to do everything at once. Creata a '''timeline''' and '''break the project into smaller pieces''' and do that as you have time and as you can afford to do them. Saw dust also shows customers and donors that there is constant change and growth. | | We can't always afford to do everything at once. Create a '''timeline''' and '''break the project into smaller pieces''' and do that as you have time and as you can afford to do them. Saw dust also shows customers and donors that there is constant change and growth. |
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| === Stay Open === | | === Stay Open === |
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| It is important to maintain your customer service through the everything. | | It is important to maintain your customer service through the everything. Have a BBQ, bring your tools to a local park, provide construction photos on Facebook. All this ensures that the public sees that things are moving along, racing along, rather than being stagnant. |
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| === Basic Design === | | === Basic Design === |
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| * '''Fixtures''': These are what you hang things you are selling or giving away on. Try to get old ones donated from [[Local Bike Shops]]. Consider them an investment not an expense. | | * '''Fixtures''': These are what you hang things you are selling or giving away on. Try to get old ones donated from [[Local Bike Shops]]. Consider them an investment not an expense. |
| * '''Merchandising''': | | * '''Merchandising''': |
| * '''Color''': Paint the place with color tones that represent how you want the place to feel. Murals are great too, there is probably a graffiti artist in your area that needs to fullfill some community service hours. | | * '''Color''': Paint the place with color tones that represent how you want the place to feel. Murals are great too, there is probably a graffiti artist in your area and/or someone that needs to fullfill some community service hours. |
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| == Work Benches == | | =Ideas to help keep things organized= |
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| These are all going to depend on how much space you have. You may only have room for a single master bench.
| | == Shop Layout == |
| | For ideas on the general layout of of your workspace, see [[Shop Layout]] |
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| === [[Salt Lake City Bicycle Collective]] === | | == Storage == |
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| [[Image:SLC_Bike_Collective_Workbench.jpg|thumb|right|1 of 7 identical (except for paint colors) work benches at the SLC Bike Collective]]
| | * [[Tool storage]] |
| | | * [[Part Storage]] |
| [[Image:SLC_Bike_Collective_Workbench2.jpg|thumb|right|Wheels with room to spare.]]
| | * [[Illustrations and Graphics|Bicycle part illustrations]] help volunteers find and sort parts and learn the proper names for parts. |
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| # We have a master bench, that has the less common and expensive tools.
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| # We tried to figure out what the most common tools used in our shop were and created 7 identical benches. From Left to Right.
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| #* Professional [[Wheel Truing Stand]] with the three common [[Spoke Wrenches]] (Park Tool TS-2, SW-0, SW-1, SW-2)
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| #* [[Pedal Wrench]] (Park Tool PW-3)
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| #* [[Combination Wrenches]] (Cornwell Metric Sizes 17-10)
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| #* [[Ball-Peen Hammer]] (Cornwell 16oz)
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| #* [[Cone Wrenches]]: Two 13mm, two 14mm, two 15mm, two 17mm (Park Tool SCW-13, SCW-14, SCW-15, SCW-17)
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| #* [[Crank Puller]] (Park Tool CCP-2)
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| #* [[Crank Wrench]] (Park Tool CCW-5)
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| #* Professional [[Cable and Housing Cutter]] (Park Tool CN-10)
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| #* 8 & 10 mm AND 9 & 11 mm Metric Wrenchs (Park Tool CBW-1, CBW-4)
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| #* Screw Type [[Chain Tool]] (Park Tool CT-3)
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| #* [[Spanner]] for [[one piece cranks]] (Park Tool SPA-4)
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| #* [[Chainring Nut Wrench]] (Park Tool CNW-2)
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| #* 32 & 36 mm AND 30 & 32 mm [[Headset Wrenches]] and [[Lockring Hook Spanner]] (Park Tool HCW-15, HCW-7, HCW-5)
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| #* [[Spoke Ruler]] also determines bearings and cotter pin sizes. (Park Tool SBC-1)
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| #* Magnetic strip to hold a [[freewheel removers]] and [[bottom bracket removers]]. (Park Tool BBT-22, FR-1, FR-2, FR-3)
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| #* Vice & Heavy Duty Axle and Pedal Vise Axle Vice (Wilton Armetale 4 1/2 In. Workshop Vise, Park Tool AV-4)
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| # We kept them low so people would talk and see each other. This worked out well for drilling holes on the top for more tools, but it is also a theft deterrent.
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| #* P-Handled Star-Shaped Wrench for Disc Brake Rotors (Park Tool PH-T25)
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| #* P-Handled 10-2 mm Allen Wrenches (Cornwell)
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| #* Flathead screwdriver (Cornwell)
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| #* #2 Phillips screwdriver (Cornwell)
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| #* #0 Phillips screwdriver (Park Tool SD-0)
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| # Each bench has the most common shop supplies (see [[Shop_Organization#Shelves_with_Holes|Shelves with Holes]]):
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| #* Grease
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| #* Chain Lube (big, refillable, non-pocketable container)
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| #* 3/16 bearings (most front wheels)
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| #* 1/4 bearings (most rear wheels)
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| # We got bigger tools and containers as a theft deterrent. Notice no tri-tools.
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| # Ugly bright colors sometimes covering the entire tool. We put the "girly" pink colors in the back of the shop so the younger boys would stay closer to supervision -- it works.
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| # Outlined the tools
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| # Hooks are zip-tied in place.
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| # Truing Stands were moved to face the side of the bench, creating more room and allowing someone two people to use the bench at once (one truing to the side, one wrenching).
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| # Benches were made using 2 ft. increments to make maximum use of 8' boards and 4' x 8' sheets of plywood.
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| # Bench tops are plywood with a thin (and replaceable) layer of ......
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| # Molding was put in the corner connecting the peg board from the bench top to prevent little parts from gettings stuck.
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| # We usually have a couple random tin-cans for people to put parts in. We also keep sand paper and tire levers in there -- Pink Pedros tire levers don't get stolen as often.
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| # Each bench has a small dust pan and broom hanging under the truing stand, makes for easy small parts cleanup.
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| # Bike specialty [[tools]] are Park Tool, however anything that was a generic hard line tool we got elsewhere.
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| == Wheel Sorter == | | == Wheel Sorter == |
| | [[Free Ride]] and the [[Davis Bike Collective]] use a wheel sorter to help new [[volunteers]] figure out the sizes of different [[rim]]s. Two 2x4's are mounted to a rigid backing to form a V shape. Smaller [[wheels]] can rest lower in the V than larger wheels. The sorter is calibrated by placing various [[wheels]] of known size in the V and marking where the axles touch the backing. When a [[wheel]] of unknown size is placed in the sorter its axel should lie very close to one of these marks. |
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| ''Instructions coming soon.''
| | <gallery> |
| | | Image:FR_Wheel_Sorter_Empty.jpg|FreeRide's Wheel Sorter]] |
| '''Free Ride''' uses a wheel sorter to help new [[volunteers]] figure out the sizes of different [[rims]]. Two 2x4's are mounted to a rigid backing to form a V shape. Smaller [[wheels]] can rest lower in the V than larger wheels. The sorter is calibrated by placing various [[wheels]] of known size in the V and marking where the [[axles]] touch the backing. When a [[wheel]] of unknown size is placed in the sorter its axel should lie very close to one of these marks.
| | Image:FR_Wheel_Sorter_Small_Wheel.jpg|Sorter with a 20" wheel]] |
| | | Image:FR_Wheel_Sorter_Big_Wheel.jpg|Sorter with a 27" wheel]] |
| [[Image:FR_Wheel_Sorter_Empty.jpg|right|thumb|FreeRide's Wheel Sorter]]
| | </gallery> |
| [[Image:FR_Wheel_Sorter_Small_Wheel.jpg|right|thumb|Sorter with a 20" wheel]]
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| [[Image:FR_Wheel_Sorter_Big_Wheel.jpg|right|thumb|Sorter with a 27" wheel]]
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| == Color Coded Bike == | | == Color Coded Bike == |
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| [[Free Ride]] has a bike mounted near the ceiling of the shop. The major systems of the bike are spray painted different bright colors. Cabinets, drawers, tool drawers, and just about anything else we could think of are marked with matching colors. This makes it easy for [[volunteers]] to figure out what drawer to look in for the part they need. | | [[Free Ride]] has a bike mounted near the ceiling of the shop. The major systems of the bike are spray painted different bright colors. Cabinets, drawers, tool drawers, and just about anything else we could think of are marked with matching colors. This makes it easy for [[volunteers]] to figure out what drawer to look in for the part they need. |
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| [[Image:FR_Color_Coded_Bike.jpg|right|thumb|The color coded bike]]
| | <gallery> |
| [[Image:FR_Brake_Drawers.jpg|right|thumb|Color coded brake drawers]]
| | Image:FR_Color_Coded_Bike.jpg|The color coded bike |
| [[Image:FR_Medium_Parts_Drawers.jpg|right|thumb|Color coded medium parts bins]]
| | Image:FR_Brake_Drawers.jpg|Color coded brake drawers |
| | Image:FR_Medium_Parts_Drawers.jpg|Color coded medium parts bins |
| | </gallery> |
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| == Tube Bins ==
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| [[Free Ride]] has a big pile of unsorted [[tubes]], many of which need [[patches]]. We have [[volunteers]] sort the [[tubes]] by size, check them for holes, squeeze out the air, fold the [[tubes]] up, then bind them individually with 'rubber bands' made from cut up tubes. These bundled [[tubes]] are sorted into smaller bins that are marked by the size and [[valve]] type of the [[tube]] they contain.
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| [[Image:FR_Tube_Bins.jpg|right|thumb|Tube bins]]
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| == Tool Boxes ==
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| [[Free Ride]] checks out tool boxes containing a set of [[combination wrenches]] (8-15mm), 2 [[screw drivers]], 3 [[allen keys]], a [[3-way hex socket]], and a [[3 way allen key]].
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| === Collateral ===
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| We keep IDs as collateral and make sure everythings there when its returned.
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| This has significantly reduced the number of wrenches that wander away from the shop. It's also a good way to limit the number of people in the shop at any given time.
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| == Wheel Rack ==
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| [[Image:FR_Wheel_Rack_Hangers.jpg|right|thumb|Wheel Rack Hangers]]
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| [[Image:FR_Wheel_Rack_Jumble.jpg|right|thumb|These wheels are too closely spaced]]
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| [[Image:FR_Wheel_Rack_Hardware.jpg|right|thumb|High tension hardware]]
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| [[Free Ride]] stores [[wheels]] on hooks made of bent [[suicide levers]]. They are threaded onto high tension steel cable and spaced by short sections of PVC pipe. We need to rebuild ours using slightly more space between wheels to prevent entanglement.
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| == File Cabinets ==
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| [[Free Ride]] stores components in file cabinets. The face of each drawer has an example of the contents bolted or wired to the front of it. This makes it easy for people to spot they thing they need, even if they're not sure of the name or location. The drawers also have the name of the part in vinyl lettering so that people can learn the names on their own.
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| == Small Parts Drawers ==
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| [[Free Ride]] has [[volunteers]] draw pictures of the small parts to go next to the names to go on the front of each small parts drawer. This makes finding the right thing a lot faster, even when you do know the name of the thing you're looking for.
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| [[Image:FR_Small_Parts_Drawer.jpg|thumb|right|Small parts drawers with images and names]]
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| == Shelves with Holes ==
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| Using a combination of several different hole saws, you can create a shelf for various things like bearings, grease, chain lube and wd-40.
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| * 1/4" bearings (2 1/4" hole)
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| * 3/16" bearings (1 3/4" hole)
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| * Progold Grease (3 5/8" hole)
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| * 5.5oz WD-40 (2 1/8" hole)
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| * 16oz ProLink Chain Lube (3 1/16" hole)
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| * PPL-2 Park Polylube 1000 (4 1/16" hole)
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| == Welcome Kiosk ==
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| Write down all the questions that people ask when they come to your shop and you will start to see trends in questions. While it is always best to have a volunteer or staff be a [[greeter]] it can help to have those frequently asked questions with responses posted somewhere. At the [[Salt Lake City Bicycle Collective]] they were given an old [[Media:SLCBC_Kiosk_Image.jpg|Kiosk]] from a bank and a college student project made the sign.
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| [[Image:SLCBC_Kiosk.jpg|right|thumb|Salt Lake City Bicycle Collective Welcome Kiosk]]
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| == References == | | == References == |
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| * [http://www.retaildesignassociates.com/ Retail Design Associates] | | * [http://www.retaildesignassociates.com/ Retail Design Associates] |
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| | [[Category:Shop organization]] |
How a shop is organized can help make it more accessible to new visitors and volunteers. A well organized shop also takes less effort to maintain, and helps reduce the amount of time spent searching for appropriate parts.
This page is an attempt at documenting the ideas, devices, and systems used by different bike projects to keep their shops organized and accessible.
Design Recommendations
Pre-Plan
Set your priorities with the 3-B's:
- Blue prints
- Budgets
- Builders
Contractors
Do what you do best - hire the rest. If you can't hire anyone, chances are you have a skilled volunteer you should get to know better.
Take Your Time
We can't always afford to do everything at once. Create a timeline and break the project into smaller pieces and do that as you have time and as you can afford to do them. Saw dust also shows customers and donors that there is constant change and growth.
Stay Open
It is important to maintain your customer service through the everything. Have a BBQ, bring your tools to a local park, provide construction photos on Facebook. All this ensures that the public sees that things are moving along, racing along, rather than being stagnant.
Basic Design
- Traffic Flow: retail stores intentionally arrange things to make the customer walk by more things and spend more time in the store. You don't have to be evil about it, but you should still do this to avoid having people walking by expensive tools and also have them funnel past more information about your organization.
- Fixtures: These are what you hang things you are selling or giving away on. Try to get old ones donated from Local Bike Shops. Consider them an investment not an expense.
- Merchandising:
- Color: Paint the place with color tones that represent how you want the place to feel. Murals are great too, there is probably a graffiti artist in your area and/or someone that needs to fullfill some community service hours.
Ideas to help keep things organized
Shop Layout
For ideas on the general layout of of your workspace, see Shop Layout
Storage
Wheel Sorter
Free Ride and the Davis Bike Collective use a wheel sorter to help new volunteers figure out the sizes of different rims. Two 2x4's are mounted to a rigid backing to form a V shape. Smaller wheels can rest lower in the V than larger wheels. The sorter is calibrated by placing various wheels of known size in the V and marking where the axles touch the backing. When a wheel of unknown size is placed in the sorter its axel should lie very close to one of these marks.
FreeRide's Wheel Sorter]]
Sorter with a 20" wheel]]
Sorter with a 27" wheel]]
Color Coded Bike
Free Ride has a bike mounted near the ceiling of the shop. The major systems of the bike are spray painted different bright colors. Cabinets, drawers, tool drawers, and just about anything else we could think of are marked with matching colors. This makes it easy for volunteers to figure out what drawer to look in for the part they need.
Color coded brake drawers
Color coded medium parts bins
References
![FreeRide's Wheel Sorter]]](/wiki/images/thumb/d/d8/FR_Wheel_Sorter_Empty.jpg/90px-FR_Wheel_Sorter_Empty.jpg)
![Sorter with a 20" wheel]]](/wiki/images/thumb/d/d5/FR_Wheel_Sorter_Small_Wheel.jpg/90px-FR_Wheel_Sorter_Small_Wheel.jpg)
![Sorter with a 27" wheel]]](/wiki/images/thumb/c/cb/FR_Wheel_Sorter_Big_Wheel.jpg/90px-FR_Wheel_Sorter_Big_Wheel.jpg)
![FreeRide's Wheel Sorter]]](/wiki/File:FR_Wheel_Sorter_Empty.jpg)
![Sorter with a 20" wheel]]](/wiki/File:FR_Wheel_Sorter_Small_Wheel.jpg)
![Sorter with a 27" wheel]]](/wiki/File:FR_Wheel_Sorter_Big_Wheel.jpg)
